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tM-7530 / tM-7530A / tM-7565 FAQ

Troubleshooting

2022-11-30

NO.	Subject
Q01	Both tM-7565 and I-7565-H1/H2 are USB to CAN converters. What are the main differences? How should users choose?
Q02	After installing the VxCAN Utility on the computer, the tM-7565 USB driver should have been installed, but why the VxCAN Utility still cannot find the tM-7565?
Q03	What is Listen only mode? Which modules of the CAN converter support this mode?

I-7540D-MTCP-G FAQ

Troubleshooting

2022-12-01

NO.	Subject
Q01	How do I get CAN message from Normal CAN field of I-7540D-MTCP through Modbus TCP?
Q02	How do I get CAN message from Specific CAN field of I-7540D-MTCP through Modbus TCP?
Q03	How to mapping the Modbus data to CAN?
Q04	What is the Modbus address for reading specific CAN messages?
Q05	What to do when the I-7540D-MTCP keeps showing 6ff01 and the error led is on?

I-7540D-WF FAQ

Troubleshooting

2020-04-20

NO.	Subject
Q01	How to make more than one client connection?
Q02	How to get the precise time intervals in I-7540D-WF when we receive the CAN message?
Q03	Is the I-7540D-WF able to filter commands?

I-7530-FT-G / I-7530-G / I-7530T-G / I-7530A-G / I-7530A-MR-G FAQ

114

Troubleshooting

2021-11-09

NO.	Subject
Q01	How do I configure the I-7530, such as baud, Acceptance Code, Acceptance Mask and so forth?
Q02	How does these two parameter, Acceptance Code and Acceptance Mask, work in I-7530 ?
Q03	Can I use the connection architecture as follows: DCON module <--> I-7520 <-->I-7530 <--> CAN device ?
Q04	In I-7530, the available pins of I-7530 CAN port are CAN_H and CAN_L. But the CAN port of my CAN device need five pins. How do I connect I-7530 with my CAN device?
Q05	How to transmit CAN messages from I-7530 to CAN bus ?
Q06	How can I know if a I-7530 works correctly ?
Q07	My I-7530 firmware version is v1.07. Why can’t I use the “pair connection” function of the module?
Q08	I need an .eds file of the I-7530. So I can integrate the device to my PLC. Can you help me?
Q09	How to calculate the I-7530 checksum [CHK] , which is added on the end of RS232 frame before <CR> ?
Q10	Can I use I-7530 to communicate with the CANopen, DeviceNet or J1939 devices?
Q11	Does I-7530 series support CAN baud rate 75K bps?
Q12	Does theI-7530A support NMEA0183 protocol?
Q13	Does the I-7530A be usable to receive arbitrary data stream from a RS485 or RS232 device without any modifications on the device side?
Q14	What do I get on the RS-485 when I send a CAN message through the device? Do I get the exact same thing as on the CAN-line, or do I only get the ID and data bytes somehow?
Q15	What’s maximum FPS of this I-7530A?
Q16	How can I get the license agreement for I-7530 utility?
Q17	Why do I send packets through the I-7530 one by one (without timeout between packets), i.e, t00121122<CR>t00223344<CR>, the second packet is dropped?
Q18	What does the item “mode” mean in the I-7530 Utility?
Q19	Does the I-7530 support auto detect the speed?
Q20	How does the I-7530 respond if the serial string contains 6 data bytes when the message header specifies that 8 data bytes are present?
Q21	Can I change the setting of CAN Filter by myself when the I-7530 module work on communication mode?
Q22	Why the ASCII command string will cause incorrect data when the number of second character of ASCII command string greater than 7 for 2.0A CAN message?
Q23	Can I connect the I-7530A with one RS-232 device and one RS-485 device at the same time?
Q24	How do I setting the I-7530A-MR into configuration mode?
Q25	Can I connect the I-7530A-MR with one RS-232 device and one RS-485 device at the same time?
Q26	How to send CAN 29bit ID via using I-7530 Series Utility?
Q27	Can I use a CAN 2.0B controller to control the RS-485 devices, which support SCPI protocol, by using I-7530A-MR?
Q28	Can the I-7530 process all the ASCII characters from the RS232 interface and convert these characters to CAN message and send it via specific CAN ID?
Q29	Can the I-7530 be used to address the RS-232 devices and bypass the RS-232 command to the master device which is located on CAN bus?
Q30	Do the I-7530 series modules will send CAN messages to CAN bus automatically?
Q31	Why the parameters of I-7530 be changed after a long time test?
Q32	How to reduce the interferences on the CAN bus of I-7530?
Q33	How does the I-7530 series module handle 9600 bps RS-232 baud rate and 500 Kbps CAN baud rate.
Q34	What is the specific CAN ID function in Modbus mode of I-7530A-MR(firmware version v1.02 or later)
Q35	My Modbus Master device supports function code 0x06, not 0x10. How to send CAN messages on I-7530A-MR Modbus mode?
Q36	How to use the I-7530A-MR Modbus master mode?
Q37	An “Unhandled exception”error occurred on utility tool, when users set “Modbus Master” configuration of I-7530A-MR.
Q38	The value of some CAN ID is error when tM-7530 translates the UART format to CAN.(ex: UART format t1A10, CAN ID is 0x111)
Q39	How do I perform I-7530A-MR slave mode application quickly?

I-7565-H1-G / I-7565-H2-G FAQ

Troubleshooting

2020-04-21

NO.	Subject
Q01	The Connection Issue ?
Q02	The CAN Baud Rate Issue ?
Q03	The Same CAN-ID Conflict Issue ?
Q04	The PC Rebooting Issue ?
Q05	The Max Data Transfer Rate (fps) Issue ?
Q06	The Data Loss Issue ?
Q07	The Module Number Applied to One PC Issue ?
Q08	The Long Driver Installation Time Issue ?
Q09	The Supported CAN Filter-ID Number Issue ?
Q10	Other Issue ?
Q11	Windows 7 Issues ?
Q12	Why I-7565-H1/H2 can’t receive CAN message ?
Q13	Does I-7565-H1/H2 support LabVIEW Driver ?
Q14	How to adjust the Bit-Timing parameters of I-7565-H1/H2 ?
Q15	How to enable “CAN Error Frame” function of I-7565-H1/H2 ?
Q16	New function -“OverWrite” supported in Utility v1.09 ?
Q17	New function -“Symbolic” supported in Utility v1.10 ?
Q18	How to send the CAN messages precisely ?
Q19	How to listen CAN messages without affecting CAN network communication ?
Q20	How to get the current CAN bus data flow ?
Q21	How to make I-7565-H1/H2 become a CAN data logger ?
Q22	How to receive the assigned CAN-ID data immediately ?
Q23	Does the API Library of I-7565-H1/H2 support Visual Studio Express ?
Q24	When .Net Demo runs in Win 7 64bit OS, it will show the "0x8007000B" or "System.NullReferenceException" error message ?

I-7565-G FAQ

Troubleshooting

2020-04-21

NO.	Subject
Q01	Does I-7565 support CAN baud rate 75K bps?
Q02	Does I-7565 support LabView driver?
Q03	Can I use I-7565 to control CANopen motion?
Q04	Does I-7565 series support ISO 11898-3 or ISO 11519 specification?
Q05	Does the I-7565 support Linux platform?

ECAN-240 FAQ

Troubleshooting

2020-04-21

NO.	Subject
Q01	In Modbus TCP server mode, the user read the wrong CAN data form CAN port 2.
Q02	When the user set specific CAN ID with CAN 2.0B, the value of CAN ID is incorrect in setting.
Q03	When the user read CAN message with different data length via Modbus TCP command, the Modbus TCP response has invalid CAN data in Modbus format.
Q04	After the user sets the Modbus TCP Client write Table, some CAN-ID values are incorrect.
Q05	How to find or restore the Module's IP when the user forgets it ?

I-2532 / I-2533 / I-2533CS FAQ

Troubleshooting

2021-11-04

NO.	Subject
Q01	What is the difference between I-2532s and I-2533s?
Q02	How to calculate the working distance and the device numbers on the same CAN network while using I-2532s?
Q03	May I mix I-2532s and I-2533s in the same CAN network?
Q04	If some bus error happens on one side of I-2532s, is there any affection to my system?
Q05	If some error happens on one side of I-2533s, is there any affection to my system?
Q06	The Rx and Tx LED are flashing on one side of the I-2532. And the Rx and Tx LED are off on the other side of the I-2532. What happen would make this condition?
Q07	What is the relationship of some error conditions and the Rx and Tx LED of the I-2532?
Q08	Why the I-2532 modules stop to convert the CAN single to fiber single after a long time test?
Q09	I can’t connect with I-2533 via utility v1.01 and it shows error message ”1.03 is not a valid floating point value” .
Q10	Does the I-2533CS series support different CAN bus protocol over its network?

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